[Resolved]  Oyo Rooms — cancellation of my booking after payment is made

Had booked 2 rooms for 4 guests in oyo app under booking i'd joge9235.
In oyo homes 41058 peaceful studios baga for 3 nights from 4 october 2019 to 7 oct 2019.
After payment is made in favor of the oyo rooms i talked with one of the oyo assist she asked me to send photo id card proof of all the guests to via whatsapp to [protected].
After that i got an email from oyo that my booking has been cancelled, as per my statement of conversation with them there is no communication made regarding cancellation of the booking and also charged 1860
Rs as cancellation charges after that i got msg from the above mentioned no. Regarding the pedlock code for oyo homes.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Dec 1, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2019
OYO Rooms Customer Care's response
Hello Guest,

We never want any dissatisfactory experience for any of our guest and are getting this checked for you.

Regards,
Team OYO
Oct 16, 2019
Updated by Shriya Varma
No steps has been taken yet from Oyo services
Verified Support
Oct 27, 2019
OYO Rooms Customer Care's response
We apologize for the inconvenience caused. We believe the issue has been resolved. Our dedicated team has sent an email to you hope you will acknowledge the same. Let us know if you need any further assistance, thank you! ~Dona
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information