[Resolved] Oyo Rooms — cancelling my booking without my consent.

Aadesh Dhawle

from Mumbai, Maharashtra

Address:	400608
Website:	Oyo.com

I had enquired about rates for different date so they cancelled my earlier booking and created new booking.when asked they told that you only requested to cancle.So now i am left in no where's land where i don't have any confirmed booking with me and that same property is sold out. And everytime they have disconnected my call after putting it on hold.
Booking details-

Dear Aadesh, your booking at OYO 17402 Home Pool View 4BHK Villa Britona is updated
Booking No: PVGX6239Check-in: 29th Nov, 12 pm onwards
Check-out: 3rd Dec till 11 am
No. of rooms: 4
8 Adults
Payment status = Pending
Pending amount= INR 24000.0
Address: 2, villa no. 2, tropical woods, britona, Goa
Map link: http://bit.ly/2BmD9uk
Meals: You have not opted for breakfast
Please call your OYO Captain on [protected] at least 2 hrs before your check-in to confirm the arrival time.
*TnC- Every guest must carry an original govt. issued address ID proof (PAN Cards not valid)

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Nov 19, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

OYO Rooms Customer Care's response Sorry for the issue faced, Aadesh. We are getting this checked for you.

Regards
Team OYO

Verified Support

Oct 18, 2018

OYO Rooms Customer Care's response We tried to connect with you but couldn't get through. We sincerely apologize for the trouble caused and will ensure that such issues are not repeated again in the future.

Regards
Team OYO