[Resolved] Oyo Rooms — Careless oyo service and poor management

Rohit Bhadauriya

from Indore, Madhya Pradesh

Address:	Bangalore, Karnataka
Website:	Too.com

I booked room in Bangalore via oyo rooms booking I'd QFSR5924.
The booking was cancelled by the hotel, and I was not informed by the hotel and neither by oyo people through which I booked. I came to know when I reached the hotel, and there was no room. I had a senior citizen with me. It was very annoying.
Why do we book online so that we don't have any problem when we reach there, and you destroyed that very point.
My sincere advice to oyo is, if you don't have proper coordination with the hotel then don't include it in your list. Don't just blindly expand your business.
I am really disappointed and annoyed with your service.
Probably I won't use oyo again because there is no point.

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Jun 24, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

May 24, 2017

OYO Rooms Customer Care's response Rohit, We understand that no amount of apologies can make up for the experience that you had to go through. For the same our team will get in touch with you during business hours and assist you in regards with your concern. ~Karsh

Verified Support

May 24, 2017

OYO Rooms Customer Care's response Dear Rohit,

My team tried contacting you on the registered number but there is no answer from your end. Please share an alternate number or good time to get in touch with you.

Regards
Team OYO

Verified Support

May 24, 2017

OYO Rooms Customer Care's response Dear Rohit,
We had a word with Mr Chandrasekaran regarding the issues highlighted. We believe our team was able to help in this matter. We again apologise for all the trouble you had to face. Do let us know for any other assistance. We'll certainly look into it for you.