[Resolved]  Oyo Rooms — charged on complimentary breakfast

Address:Hyderabad, Andhra Pradesh
Website:Oyo rooms

I have booked room in oyo at abids. It was shown that the breakfast is complimentary at the time of booking but i was charged even for the complimentary breakfast. This is cheating and if oyo doesn't take action thinking this i will never again prefer oyo.
Booking id : yzmt1023
The service of the receptionist is worst. I have never seen such kind of worst service ever. The hotel management is more concerned about looting money rather than customer satisfaction. I will never prefer that hotel again nor i will suggest it to anyone.
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May 10, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2018
OYO Rooms Customer Care's response
Hi Kiran,

We apologize for this. We're getting this checked from our end and will connect with you accordingly.

Regards
Team OYO
Verified Support
Apr 09, 2018
OYO Rooms Customer Care's response
Hi Kiran,

We tried to get in touch with you but couldn't get through. Please share a suitable time/an alternate number to connect with you.

Regards
Team OYO
Verified Support
Apr 09, 2018
OYO Rooms Customer Care's response
Dear Kiran,

We discussed the matter with you over the call, the issue highlighted by you were forwarded for investigation and the same was shared with you. We apologise for the experience and we'll make sure you have a smooth stay experience with us in the future.

Team OYO
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