[Resolved]  Oyo Rooms — checked out because of poor room condition didn't get refund

Address:

Oyo 8222 near kiit University, 751024

I checked in to oyo room 8222 on 18th of april. I made a payment of rs. 598 at hotel reception in cash. Room number alloted to me was 107, room was in very poor condition as the fan was not working properly and ac was also very weak. I raised complain regarding this problem but unfortunately no solution was provided. I asked for refund but customer care service provider told me that property manager has not updated your payment details so we can not initiate refund, even they told us to go to reception and ask the property manager for refund. I did the same but property manager denied the refund in a very rude manner they even said "if you want to stay, stay otherwise leave". Customer care executive told me to book another oyo and the amount of this will be refunded (I have the call recording as proof). I booked another oyo on same date and stayed over there.
Till date i haven't got any refund and that 598rs. Cash payment has not been updated by the property manager