[Resolved]  Oyo Rooms — complain about hotel oyo 3436_case id 16159307_booking id vkdp9081

I had made a booking for 01.06.2019 to 02.06.2019 in oyo 3436 kolkata for 2 of my guests. 1 being my mother and other my sister. Since the hotel policies showed a last check in time of 11 p. M., therefore before making the booking i had made a call to the oyo customer care to confirm that the guests may be late in reaching because of train delay. After confirming from the hotel manager, the oyo executive confirmed me that the hotel would allow checkin upto 1 a. M. Only after that i made a booking in that hotel. Once the 2 ladies guests reached the hotel at around 11.15 p. M. They were denied entry to the hotel. On continuous requests by the guests, the hotel owner, mr. N. Ramachandran (This is the name he told me), allowed them to enter the hotel but denied to give a room. He was drunk and had shown very bad behavior. He shouted and aid he wont give a room. On me calling to know the status from him, he shouted at me over the phone. He boasted about being the owner and cannot accept anyone questioning him. He even said oyo is a bad company go and complain about me, i dont care.

Is this the behavior of a oyo hotel owner. I have stayed in oyo rooms earlier also but have never faced such issues. All hotel services were very good except this one. Furthermore, i had applied several offers on my bookings as given by oyo and finally had to pay an amount of rs. 618. But, on giving the room to my guests the owner asker for more than rs. 1000. Why was this? Therefore, i opted to pay online the amount which i had booked. So i called oyo support to help me out but then they said that i do not have to pay anything since the outstanding shown was rs. 0. The hotel people did not even give basic amenities to the guests. They did not provide the keys of the room nor did they provide water. They were not willing to give the room keys to the guests at all.

I had raised the issue on calls several times. The same can be checked from your call records.

Now the hotel people are continuously calling up my mother and harrasing her. They are even threatening her that she has damaged the property and they will file a police complain about it.

She was not there for even 12 hours. She faced rude behaviour of the owner. She is almost 60 years old. This was a very bad experience with this oyo hotel. Please look into the matter and escalate the issue further. This is not expected out of oyo. This hotel owner is bringing down the name of the company.