[Resolved]  Oyo Rooms — complain and refund claim- booking id hvtb6947

I had booked hotel OYO DWANG RESORT-23391 (including breakfast) in the name of my brother Mr. Ashok Mahto on 28th May 2019 in Gangtok from 30th May to 1st June 2019 through OYO App. I got the confirmation message for this booking. On arriving at destination the property denied admission saying there is no booking in the name of Mr. Ashok Mahto and they also told that they have already ended up agreement with OYO company and suggested us to contact OYO.
When we contacted OYO Customer Service, they sent us another hotel named as OYO 35885- RUMTEK HOTEL DEMADZONG instead of what i have booked and they told us this hotel is as similar as OYO DWANG RESORT-23391 but Rumtek Hotel Demadzong was a property of very low standards compared to my earlier booking. This hotel denied providing breakfast which was part of our earlier booking for which payment was done upfront.
I have paid Rs. 7625 for Dwang Resort 23391, Rumtek Hotel Demadzong which is way above its standard. Above all the physical pain and mental agony which my family suffered due to OYO mismanagement is unpardonable after paying full amount in advance.
I have been cheated by OYO and thus demand refund of my entire amount without any further delay. No customer should suffer because of their problems with their properties. The harassment faced by me should be immediately compensated by providing the refund.

I am trying to contact with OYO Customer services since 5 days and made more the 20 calls but no fuitful solution is providing by them and i have also mailed to OYO on 5th June2019 but no one is responding.

TRIPURARI KUMAR
[protected]/[protected]
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Jun 13, 2019
Complaint marked as Resolved 
I want refund of Rs. 7625 from Oyo because they have cheated us. Their mail id is [email protected] and [email protected]. Contact No. is 9313931393.
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2019
OYO Rooms Customer Care's response
Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing the details. Our concerned team will connect with you shortly.

Regards,
Team OYO
Verified Support
Jul 28, 2019
OYO Rooms Customer Care's response
HI Guest,

We believe our concerned team contacted and communicated the needful. We assure you for a hassle free stay experience in future. Please let us know if you need any further assistance.

Regards,
Team OYO
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