[Resolved] Oyo Rooms — complain for oyo service

Gautam Sharma11

from Vidisha, Madhya Pradesh

Address:	Raigarh, Chhattisgarh, 496001
Website:	Oyorooms.com

Booked a room in gwalior that to with early check in ready to pay 621 for that. When arrived to the property the hotel manager says room to denge par kitne baje tak de payenge ye nahi bata sakte jaise hi khali hoga room apko denge.
Pre booked the room, journey by train for 24 hours then in morning 5.00 am listening this type of answer. Well done oyo for ur hospitality.

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May 28, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2018

OYO Rooms Customer Care's response Dear Guest,

Our sincere apologies for the hassle caused to you. Request you to kindly allow us time. We'll look into this at the earliest.

Regards
Team OYO

Verified Support

Apr 21, 2018

OYO Rooms Customer Care's response Dear Guest,

We tried to get in touch with you but couldn't get through. Please share a good time/alternate number to call you

Regards
Team OYO

Verified Support

Apr 21, 2018

OYO Rooms Customer Care's response Dear Guest,

We tried to get in touch with you but couldn't get through. Please share a good time/alternate number to call you

Regards
Team OYO

Verified Support

Apr 27, 2018

OYO Rooms Customer Care's response Dear Guest,
We understand the terrible experience that you had to go through. A disappointed guest is not what we want for us. Our team member got in touch with in regards to the issue highlighted by you and worked on it. We've taken into account your feedback and we'll certainly make sure that such instance is not repeated. We really hope that you give us another opportunity to host you soon and mend the suffering.

Regards
Team OYO