OYO Rooms — complaining about holiday package booked
OYO rooms Delhi, Bangalore, India
AlAlam Pasha on Apr 19, 2019
I am writing with highest disappointment and real fraud done by oyo rooms today with us. We have booked a holiday package to kodaikanal from bangalore, travel date starting from morning 19.04.2019 and ends on 21.04.2019. The travels are 6 numbers. They have quoted rs. 30000/- and the entire money they have taken from us as an advance payment. On the travel date morning, they sent one driver details and says he is the one at 8.00am, where as he supposed to pick us at 6.00am. They waited till 11.00am, no information. Then we called driver. The driver says, he will not come because oyo has not told him anything. Even after frequent follow ups, till 2.30 pm, no one is providing any details. Our entire day has gone on soup, waiting oyo will provide some time.
Now no one is picking our calls. If some customer agents picks the call, he says, driver may come. They are also not sure whether we have been picked up or not. As per policy neither they are given us the money back nor providing a package. All 6 of us lost our one day leaves.
Really pathetic and fraud done by oyo rooms. If oyo guys want money, they have to go and cheat the government not the public.
Really really, it is a biggest fraud of this era.
[Apr 19, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, Apr 21, 2019
We are tremendously sorry for your dispiriting experience. Kindly help us understand your concern along with the booking ID/contact details so that we can help you accordingly.
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