OYO Rooms — complaining about oyo service.

 
2 Reviews
India
 Dutta Tewari on Jun 16, 2019
Oyo's [censored] Services are very sucks.
I booked my room through their app and I recived confirmation mail too but at hotel their manager told us there is no room available, actually they give our room to someone else and on asking thek talk vulger to me. That night I'm traveling with my family too. And I'm so tired and full of anger over oyo service. And in that situation I drived for my home town( which is about 450 km away) because of my family. There were no room available in whole town that's why I take that decision of driving. Anything can happend with me and my family. May be our accident take place and also any accident can happend.

Actually you take any action and give proof too.
And also I'm going to case over OYO and I'm serious about it. 🤬😠😡

Complaint Status


[Jun 16, 2019] OYO Rooms customer support has been notified about the posted complaint.
Updated by Dutta Tewari, Jun 16, 2019
Oyo की सेवाएँ बहुत बेकार हैं।
मैंने अपने कमरे को उनके ऐप के माध्यम से 7 जून 2019 को बुक किया था। मैंने पुष्टिकरण मेल भी प्राप्त कर लिया।
मेरी बुकिंग id-AVZY1876
चेकआउट-8जून 2019
होटल- सिटी सेंटर
पता-गुरू नानक रोड, नियर रेलवे स्टेशन, बस स्टैंड सिविल लाइन्स, रामपुर, रामपुर
लेकिन होटल में उनके प्रबंधक ने हमें बताया कि कोई कमरा उपलब्ध नहीं है, वास्तव में वे हमारे कमरे को किसी और को देते हैं और पूछने पर मुझसे बात नहीं करते हैं। उस रात मैं अपने परिवार के साथ यात्रा कर रहा था एवं मैं बहुत थक गया था।और ओयो सेवा पर क्रोध से भरा हुआ था।उस स्थिति में मैंने अपने परिवार के कारण अपने गृह नगर (जो लगभग 450 किमी दूर था) के लिए पूरी रात ड्राइव किया। पूरे शहर में कोई जगह उपलब्ध नहीं थी, इसीलिए मैं ड्राइविंग का फैसला लिया। कोई भी चीज मुझे और मेरे परिवार को खुश नहीं कर सकती थीं, हो सकता था कि हमारी दुर्घटना हो जाती। कोई और दुर्घटना भी घट सकती थी।

वास्तव में आप oyo पर कार्रवाई करके कोई सबूत मुझे भी देते हैं।

अन्यथा कि स्थित में मैं OYO पर केस करने जा रहा हूं और मैं इसे लेकर गंभीर हूं। 🤬😠😡
Verified Support
OYO Rooms Customer Care's response, Jun 18, 2019
Hello Guest,

We never want any dissatisfactory experience for any of our guest. We'll get this checked for you.

Regards,
Team OYO.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Please provide GST invoice me 9 day complaint parday but not actions and call forwarding senior but not call pick so complaint No is
16032567.
My Name is Mayank bithariya
Mob No [protected]
Mail id [protected]@gmail.com
Booking id RKZD4875
CHECK IN 26 MAY
CHECK OUT 27 MAY
OYO Rooms Customer Care's response, Jun 18, 2019
Verified Support

Hello Guest,

We never want any dissatisfactory experience for any of our guest. We'll get this checked for you.

Regards,
Team OYO.
OYO Rooms Customer Care's response, Jun 19, 2019
Verified Support

We would like you to inform the booking tariff has two component one is the property tariff and other is the convenience fee, as checked the per day tariff of the booking is 999 INR and as per the Govt norms GST invoice is shared for the amount above 1000 INR, we are sharing the GST invoice of the convenience fee charged for the booking.
Kindly refer to the policy here, https://www.oyorooms.com/guest-policy

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    OYO Rooms - complaining about oyo service.