[Resolved]  Oyo Rooms — complaint against oyo 12805 sunrise house

I booked 2 rooms for 3 days (11, 12, 13 dec 2018) in oyo 12805 sunrise house hotel through website by seeing the very good rating displated at the website. But when i came here the rooms are ugly, no matching between the photos in the website and the actual rooms. Rooms are full of mosquito, no greejer. From around 4' o'clock in the morning there is no power. It's sweating with the blanket. If i remove the blanket mosquitoes are screwing me. Now the time is 05:30 am still there is no power. I don't know how oyo maintaining this hotel. Oyo failed keep their promise to the customer.in fact i complained the same to oyo customer care in last night only. The customer care executive told me that they are going to connect the property manager andhold my call for 20 minutes and disconnected the call without any response. Oyo customer care also failed to resolve my issue... I will reach out the consumer forum on this...
Was this information helpful?
No (0)
Yes (0)
Jan 14, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 12, 2018
OYO Rooms Customer Care's response
We regret the inconvenience caused, Please DM us your booking ID and we'll look into it for you.

Regards
Team OYO
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1008
    Resolved
    4538
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information