[Resolved]  Oyo Rooms — complaint hotel personnel & invoice against payment

I am a central govt. officer under Defence Minstry stayed in your Bangalore based hotel Collection O, 15 1st cross Road, Cottonpet, which booked through OYO. It is my first time staying in your hotel and I would like to share some points which reflects adverse effects on my mind. (1) My Booking ID was WOLX 3018 and stayed from 09.06.2019 to 13.06.2019 morning (4 night). (2) In that period the Cottonpet Road was very much interuppted/digging for construction works and no Auto/Cabs are able to moved on that road. So how the customers reaching their stipulated booked hotels lying on that road only way to carry luggeses in his own soulder. Here one point is clear your money earning is main rather than the convenience of your customers (it should be cleared by your hotels on that road). Due to this, I faced very hardship to reached in your hotel. After checkout I was compelled to carry my own luggage in my soulder, how horrible this situation! (3) That hotels not provided Wifi connection.(4) In checkout time on 13.06.2019 morning my experience was very bitter. I was on Govt. duty at Bangalore in this context well advanced I requested them please give signature and seal in the Invoices for reimbursement from my departmrnt accordingly full payment have been done on early night for getting the invoice smoothly in checkout time positivelt by 7:45am for getting Kolkata flight. In this regards I requested hotel manager Mr. Monish also. (4) The guy may be his name Mr. Sunil seated in reception on that moment I requested him to give my invoice, he gave me an invoice lesser amout 5356/- whatever I paid. I asked him in this regards and his response at that moment was totally non-friendly and I felt insult, his attitude/behaviour also very rough. (5) I strongly complaining against that guy and his behaviour with customers positively humpered your repution. (6) After several calling with your customer care and Mr. Raghu a personnel of that hotel I would able to got 2 invoices in my name (whatever amount I paid) through Piyush Tandon on 16.6.2019 and it is also quistionable for reimbursement against 2 invoices. My question is in checkout time why a customer not get the proper invoice ? So these are my experiences with you in first time staying, which positively share with my friends and collegues.