[Resolved]  Oyo Rooms — complaint pertaining to hotel mukut regency, sector-5, vasundhara

Address:

Hotel mukut regency,sector-5,vasundhra,up

I booked a room with mukut regency & upon payment of cash on counter, i was allotted a room whose walls were water logged leading to foul smell all around. My 2 yr old kid & husband were also very uncomfortable. Upon complaint to the manager, his erratic & rude behaviour was not at all justified. Instead of resolving the issue, he misbehaved over phone & allotted same type of room (Room no.207, present status can be checked). We stayed overnight anyhow. Even the food wasn't uptomark. Kindly look into the matter so as to avoid any inconvinience to the ones who prefer this hotel considering the pics present on the website. If my querry remains unattended/unresolved, i will escalate the matter to higher authorities.
Hope for a positive response & a strict action against the hotel & its serving authorities.