| Address: | New Delhi, Delhi, 110016 |
Hi
I am from delhi and for my trip to coorg i booked hotel with oyo around 2 months prior scheduled trip. We booked 2 room at coorg, karnataka for 12th aug (Check in) -13th aug (Check out) with complete payment through net banking (Booking id - zegk4362) in the name of vijay choudhary (Phone number +91-[protected]). We paid 4648 rs for this.
We reached at the location around 5pm on 12th august, but there was no hotel on that location. We then called oyo customer care. They told us that they will call us in 15 min after checking what is the problem. After sometime they called us and told us that your hotel has been changed and they provided us new location. We went there and then we got to know that oyo has shifted us to homestay instead of hotel. We called oyo again they didn't provided us any solution at that time. We didn't had any option other than staying there because there were girls with us, at that time we can't refuse to take that homestay and go in search for hotel.
We called 4-5 times oyo customer care regarding this. But they again again asking us same problem rather than providing any solution.
It caused a lot of inconvenience to us in completely unfamiliar place. I asked for full refund for this but oyo customer care said that they can't do that. Instead they told us rubbish that they will give us that late checkout price back that i paid at homestay (Image attached). Although i checkout at 8 am in the morning and didn't paid anything at homestay. Oyo doesn't know anything. Later as a 2nd option they told us they will refund 50% and will give 30% off on next booking (Image attached). But i want full refund at this time only. No offs on next booking or no oyo money...
How can oyo change my hotel to homestay without informing us. If we wanted the homestay we could have booked one for us. Homestay were available at much cheaper price i. E[protected] rs.
Now i don't want apologize from oyo, all i just want is my full refund. Its completely unacceptable from company like oyo
Please look into this matter seriously.
Regards
Lipika
+91- [protected]
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