[Resolved] Oyo Rooms — confirmed booking and denies check in

vins.ahuja

from Mumbai, Maharashtra

Address:	Gurgaon, Haryana
Website:	www.oyorooms.com

I had confirmed my booking with oyo on 23 oct at 7p. M for date 23 (Checkin)-24 (Check out) oct 2018 i reached on 24th oct early morning 6a. M then they denied checkin saying some rooms have water issues and other rooms are full then they dint give other rooms then i had to wait for 2hrs to get a room in other hotel i had to call 10 - 15 times to get a room in other hotel i had booked in that hotel because of location and i wanted same nearby location but they gave me other location which was 2 kms away from the hotel i booked

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Nov 24, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Oct 24, 2018

Updated by vins.ahuja this is not the first time they did this to me even when i had booked a room in kolkata they did the same thing and made me wait 1 hr at the airport and the customer support person asked me to rate 5 star on app store and gave ₹100 wallet balance for doing it

Verified Support

Oct 24, 2018

OYO Rooms Customer Care's response Dear Guest,

Our sincere apologies for the inconvenience caused to you. This is not the kind of experience we want for our guests. Please share your booking ID. Our team member will assist you at the earliest.

Regards
Team OYO