[Resolved]  Oyo Rooms — delay of refund

I booked a hotel for 25th may, 2019 night for one day but when we reached the hotel the gate was shut and nobody picked up the phone, My family and I waited for at least half an hour in front of the gate calling the hotel and honking the horn. We then called Oyo helpline but nobody picked up. The booking was prepaid and was done through their website. Frustrated and harrassed we canceled the booking. And all this happened at 3 in the morning we had nowhere to spend the night and were also very tired. All this happened in Palampur, Himachal Pradesh and the hotel's name was Osho hotel and restaurant. We have the proof of call records and pictures we clicked. After all this, we contacted the Oyo helpline as the website stated that cancelation was non-refundable, the Oyo person promised to give us our refund and we even received a message that our refund amount was initiated but till date i.e 10 June 2019 we have not received any refund. This is the height of harassment and inconvenience. We have proof and will be moving to the consumer court if my concerns are not met. We tried calling the Oyo helpline several times but to no avail. the details are as follows kindly see to it.
Booking ID- UBKJ8360
Amount to be refunded-INR 2683.0
Phone No. [protected]
the payment was done through credit card
very unhappy with the service will never book from oyo again
kindly give us our refund