[Resolved]  Oyo Rooms — denied booked room even after prepayment

Address:

Thiruvananthapuram, Kerala

I booked a room in Munnar Days(OYO 28416) hotel in Munnar where I also did prepayment. I did the booking on 28 May 2019 for 8 June 2019 to 9 June 2019. Booking ID is OUKX6301 and did payment of Rs.2974 for this.

Once we reached the hotel on June 9, 2019, hotel guys informed us that there are no rooms were available and all was sold out. But we told the guy that we have already confirmed and completed payment via OYO. But the hotel guys informed that OYO has not confirmed booking within them. Hotel guys asked to checked with OYO on this.

We called OYO and there customer service was not proper and they were not listening to the correct concern I had. They suggested to book another hotel under them, but we already came across other customers who came another hotel booked with OYO with same situation and they were not given room. So we checked with OYO if refund can be done. And they are denying it

Please help in solving this issue