[Resolved]  Oyo Rooms — denied check in and refund

My booking id ijab0398
Hotel name :peninsula hotel resorts
When i visited the hotel, reception person denied check in and told that booking was not done.
Even for the refund also not processed.
After communication with oyo customer care also my issue still not resolved yet.

I am not able to communicate through app. Customercare persons holding the phone call more than 20 minutes, after that disconnected automatically.
Was this information helpful?
No (0)
Yes (0)
Sep 25, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2019
OYO Rooms Customer Care's response
Hello Guest,

We never want any dissatisfactory experience for any of our guest and are getting this checked for you.

Regards,
Team OYO
Verified Support
Aug 25, 2019
OYO Rooms Customer Care's response
Our Heartfelt apologies for the inconvenience caused here. Our team had contacted you regarding the concern here and the needful had been communicated to you. let us know if any further assistance is required here. We'll be happy to connect with you.

Team OYO
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information