Oyo Rooms — denied check in, at 1am id : ptlk8264

 
1 Review
Bengaluru, Karnataka, India
 gopika rkrishnan on Feb 25, 2020
I booked 2 rooms using oyo in banglore. We reached banglore around 1145 pm, and the hotel denied the checkin stating the reason being oyo not paying them for the last 3 months. By this point it was 1213 am, we were not able to book anything else online as it is already the next day. The customer executive who handled the issue tried to book another room for us, but could not and he abandoned us. We had to go to multiple hotels, knocked their doors searching for rooms at 1 am. Finally we had to pay thrice the amount of money we already paid for oyo. Even though oyo refunded the amount back to my account, it doesn't cover the mental agony that we had to go through at 1 am.
Oyo is misleading it's customers and not fulfilling what they promise.

Complaint Status


[Feb 25, 2020] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Feb 27, 2020
Hi, we are extremely sorry for the inconvenience caused. The concerned team will get in touch with you and resolve the issue at the earliest. ~Dia
Verified Support
OYO Rooms Customer Care's response, Feb 27, 2020
Our concerned team has contacted you regarding your concern. We apologize for the inconvenience and assure a hassle free stay in the future. Feel free to get back incase of any other concerns. ~Aish
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    Oyo Rooms - denied check in, at 1am id : ptlk8264