[Resolved]  Oyo Rooms — denied check in at hotel tjs grand delhi for prepayment at oyo

I had prepaid for my hotel booking at oyo hotel tjs grand karol bagh delhi. The reception person denied check-in we do not accept prepay oyo guest at our hotels. I have conversation with a oyo executive where he told me to pay a price higher than that i have paid online. Why shoud i pay more when i have already paid online on oyo app, still the executive asked me to pay more. What is the use of oyo then if we have to pay to hotel as per their rates? Very pathetic experience with oyo. They were not able to resolve my concern and gave an option to switch hotel and pay more as per booking done by them online. Oyo wasted my precious time as i had to talk to them for about 1 hour to convince the hotelier to allow me check-in and oyo and hotel tjs grand resolve the amount dispute among themselves. I had to suffer because of oyo incompetence and wasted my time and energy just to arrive at a solution. I was denied check-in at last and had to suffer because of oyo.