[Resolved] Oyo Rooms — denied check in because we couldn't produced any legal proof of our marriage | |
We booked oyo townhouse 030 ashram road ahmedabad on 11 jan 2020 booking id - pznc9803. We already knew that this hotel doesn't allow unmarried couple because we already stayed there earlier on 13 sep 2019 booking id-dnrz9842. When we reached to check in on 11 jan 2020 they asked for booking id and and id cards. Me and my wife both were carrying voter id and aadhar with us which we showed to them, they asked us... Are we married..? And we said yes, than they told us to show some legal proof of our marriage as my name was not mentioned in any of the id of my wife. We said that at present we don't have any legal proof as it was not mentioned in any of your check in policies. But they denied check in and told us to shift our booking to any other hotel, we felt uncomfortable and called oyo customer care for help they talked to property manager as well and even i said that i can show pictures of our marriage but property manager's behavior was very rude and arrogant and customer care couldn't help us to check in and than asked for refund... At first they were not ready for it but after our request they processed the refund. It is not about money but it is about mental truma and insult that we faced at that time and in that property. Was this information helpful? | |
Feb 28, 2020 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jan 20, 2020 OYO Rooms Customer Care's response Hi, Our team attended the concern diligently and the needful has been communicated. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. Regards, Team OYO | |
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