Oyo Rooms — denied check in, rude behaviour

Oyo Rooms — denied check in, rude behaviour

A amit.bhardwaj00

We booked oyo 46036 hotel bhuller on 18th jan around 11 pm. After confirmation of booking we went to hotel and they denied check in saying they don't have any rooms available. I called their customer care service and help him conversation with hotel manager. We booked 2 rooms for 4 adult and one child.in midnight we are forced to leave from there. Then comes serious of call to your customers care, explaining every executive same thing. After 1 hour and travelling around 29 km from the same hotel, we get to know that our booking is confirmed in same hotel. We were suffering in cold with 6 month baby. Also that hotel staff is very rude. Please help us taking legal action against that hotel and oyo Was this information helpful? No (0) Yes (0)
OYO Rooms customer support has been notified about the posted complaint. Verified Support Jan 20, 2020 OYO Rooms Customer Care's response Hello Amit, We regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking id over direct message to help us serve you better. Thanks & Regards TEAM ORM Jan 20, 2020 Updated by amit.bhardwaj00 Booking id is XRJQ6982 Verified Support Jan 21, 2020 OYO Rooms Customer Care's response We have communicated the same to our partner team. The team would formulate corrective measures to minimize such instances. We strive to serve you better. Thanks & Regards TEAM ORM Verified Support Jan 21, 2020 OYO Rooms Customer Care's response Hi Guest, We are sorry to hear about your experience with us. We believe our team has already connected with you for your resolution and has done the needful. Do let us know for further assistance. Regards, Team OYO Jan 21, 2020 Updated by amit.bhardwaj00 Thanks for the response, also can you please explain what action has been taken against hotel or that hotel staffs
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amit.bhardwaj00

Booking id is XRJQ6982

amit.bhardwaj00

Hi,

Please reply what action has been taken against hotel, also I am still getting call from you area manager that we didn't denied check in. Please check your customers care call for the reference.