[Resolved]  Oyo Rooms — denied to stay in hotel

Address:ROAD NUMBER 1 MAHIPALPUR DELHI NEAR IGI AIRPORT, New Delhi, Delhi

I had made a booking on 23th may 2019 for two days at oyo 19046 hotel noratan palace
Booking no - twif3785
My flight was late so i called the hotel before that i will be checkin late due toh delay in flight. But when i reached to the hotel and ask for the room he checked the amount total and denied that hotel is full no rooms are available mid of the night he totally denied to give me booked room then i called oyo customer care also but he havent said anything to him as my phone does recording i heared there all conversation. After that he said to me that we will provide you room pay 700 right now so what is hell of booking online and this behaviour is non tolerable i want stricktly action taken by oyo company to take his oyo licence back because it is fraud they are doing and seriously my trust from oyo has been finished from now so better you should unlist this hotel and make them pay penalty because by their behaviour customer is effecting and having trust issue i work as digital speacialist if action were not taken seriously i will seriously make oyo realize their mistake soon as it will seem all of you are involved in this kind of frauding. But its pathetic on reaching the hotel they informed me they cannot provide me rooms as they are having some issues with oyo rooms pricing. So this is not torelable now at mid of night where should i go. Take some action for this oyo now.
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Jul 2, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 27, 2019
OYO Rooms Customer Care's response
We are getting this checked.
Verified Support
May 27, 2019
OYO Rooms Customer Care's response
our team is trying to connect with you for the raised concerned, but we are unable to connect. Please share a feasible time or an alternate number for the same. ~Dk
Verified Support
May 29, 2019
OYO Rooms Customer Care's response
We at OYO are all ears for your concern and we really apologize for the trouble caused. We assure you such instances will not be repeated in the future. Let us know if you need any further assistance
May 29, 2019
Updated by Manibisht91
I knew it just copy paste line we assure you no instances will be repeated in future but how do I trust your assurity too that hotel i have checked again listed in oyo still no penalty taken from them and you are saying we assure you I want to know how will you assure me buy not taking any action against them.
Complaint comments 

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I DIDNT GET ANY CALLS REGARDING MY COMPLAINT

Contact [protected] or send me your number also.
Because oyo are frauding customer now time to raise voice.

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