[Resolved]  Oyo Rooms — did not allow me to check in

Address:

122003

Booking id: bdho7123
Hotel id : oyo 9300 hotel sufyan
Location : sector 26, behind shopping mall market, gurgaon

I booked one room in this property on 11th october for a stay from 15th october to 19th october 2018. It was a 4 night stay including breakfast. Total cost to be paid for 4 nights was rs3125/-

I reached the place at 4.30 pm on 15th october & was shown the room. It was fine and i had chosen to stay here so that i would be walking distance from the place i had to attend work for the four days.

Now after signing the register the person at the counter wanted the entire amount of rs 3125/- to be paid immediately else he would not let me check in at all.

I have travelled quite a lot and as well as booked a few oyo rooms too. But i have never been asked to pay the entire cost of the stay in advance or check-in will not be allowed. This it seems is the policy of hotel sufyan. But this is not mentioned anywhere on the oyo app or under its policies section.

I refused to pay the entire amount as advance & so in the evening am left stranded on the road with bag & baggage. The insult, harassment & disgust are mounting high in me.

When i escalated this issue to oyo all that they have done is apologize & offer me 500 oyo money. What good is this to me when more than 90 % of your properties don’t accept it? The insult harassment which i faced is cannot be compensated with 500 oyo money.

This is a hospitality industry and neither do the 3 * nor any 7* hotel asks for 100 % advance payment when you check in.

I hope #riteshagarwal you are reading it and will take heed to it. I have stayed in your oyo rooms which have cockroach crawling in the cupboards & walls with plaster peeling off. But these places are requesting us not to give negative feedback, just give them a 5* rating ….. Ironical service i must say.