Oyo Rooms — Disgusting & Unprofessional- OYO

Sorry for the long email below but please bear with me.
It all started with an unfortunate decision by myself to use OYO at the first place. I had been trying to search an accommodation in Gwalior during December 2021 on booking.com and near to my desired location, I found a 2 x guest houses which I booked for 11/12/2021 (1 N 2 D) with booking ID -: T4UI4957 & HIPD7556.
There was a marriage at our place next day and at last moment I had to book these two rooms owing to the unexpected last moment guest arrivals. My guests went to the respective guest house after a long day of marriage events to check in at 10:30 pm just to use the guest house for overnight stay however both of the guest houses turned away the guests saying that they have actually discontinued the agreement with OYO 8 months back. This was really a frustrating reply and surprise as you can imagine the discomfort caused by this ### company. Finally the guest had to sleep in their cars as all the rooms had been busy that day. It was an embarrassing situation for us being the host. I started escalating the issue to OYO and registered a complaint on 15/12/2021. After 3 days of long enquiry and calls the OYO team accepted the fault and some SHAHBAAZ ALAAM confirmed with email that there would be refund processed within 5 working days which was duly approved by some AGM - Nitesh Gupt. Now since last almost 5 weeks I am waiting and trying to chase via email, phone calls etc. that I have not received any refund but no one is ### bothered at all. Seriously, this is completely unacceptable and unprofessional way of working by this stupid company OYO. Even after written email confirmation to send across the refund, they are not sticking to their words and commitment. Being human atleast a courtesy email is appreciated. I never used OYO before and I will never will. Kindly stay away from them if you want to save your energy and avoid any financial losses.