[Resolved] Oyo Rooms — Doing fraud to customers

Manish Bucha

from Satara, Maharashtra

Address:

Ahmedabad, Gujarat, 380058

Pathetic services
Dear All
I Manish Bucha had booked my 5 rooms at kostamar beach resort Div on 4th Aug 2016 with advance payment of Rs.68000/ for 14 person group vacation tour on 3/11/2016 to 5/11/2016.
To my surprise I received a phone call on day of Check in that your booking was cancelled & you are shifted to another hotel.
That resort was on beach & they offering me room at city.
I am foolish ...I have paid Rs.68000? my hard earned money to enjoy on beach not to stay in room in the city..
This young youth creates a business model & run their business due to internet successfully & count them self successful but they are in ...They never ...success ...because they have lost trust of customer.
The modus operand is like that 'They had never booked my room at kostamar but given me confirmation letter of It.Then on day of my check in they offer me the hotel they have purchased earlier so in a peak season i have no option as all other rooms are occupied by rush & i have a large group so no one give me 5 rooms together.'I have proofs of it with me.
so beware of it.
In my life i will never book room through OYO because this people has cheated me & i have to be ashamed in front of my family members.because of OYO,
May God forget them but I will never.
Anybody experience this modus share with me so i will drag him legally.

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Apr 28, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2017

OYO Rooms Customer Care's response Hi Manish,
We believe our team had a word with you regarding your concern. We regret the inconvenience and troubles caused. However, we tried to provide full support on phone and your amount was fully refunded . We would appreciate your understanding here.

Team OYO