[Resolved]  Oyo Rooms — Employee/Customer Service

Address:

10920 Mead Rd Baton Rouge La 70816

I reserved a room and paid with my debit card in advance for 2 nights at oyo hotel. My first complaint was no remote control for the TV in the room, told front desk and was told they would send maintenance. 3days 2nights. No one came. On website it states that rooms come with microwave and mini fridge. Neither one in my room. When informed the desk, I was told that I didn't pay for those things. Housekeeping never brought me any clean towels or wash clothes or toiletries. When I asked the front desk, I was told they didn't give clean towels out and that it was too late to get any toilet paper. They owners, or managers, or workers, whatever they are, we're very rude. Very disrespectful and spoke as if they were better than us and couldn't be bothered with low life people like us. I have never in my life had a worse experience in my life. There was also roaches crawling around and the room was not cleaned as it should have been when we arrived. I overlooked the cleaning, to a certain point, but the attitude and disrespect and just utter rudeness is something I just cannot get over nor can I just let it go. Something should, no something must be done about this, because it is just incomprehensible the way people are treated, when we are paying our hard earned money for a place to stay and treated like trash under your feet.