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[Resolved]  Oyo Rooms — excess charge

Address:Bangalore, Karnataka, 500067
Website:Oyo

Hey hie currently i am staying in one of your oyo property, it's almost 14 days and today again i booked it for another day when i did it was showing 574 but the reception guy and manager ask me to pay 200 extra. I am in bangalore in atithi residency
If it doesn't get resolved i am gonna highlight this issue on my social media.

Will wait for your revert till 24 hrs.
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Jan 13, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2018
OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Verified Support
Dec 11, 2018
OYO Rooms Customer Care's response We contacted you regarding this. We assure you we'll work on this so that such instances do not occur again in the future. Also, our team will ensure that you have a hassle-free stay experience. Let us know for any other assistance.

Regards
Team OYO
Complaint comments 
1 Comment

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Comments

U will be shock to Noe wats happening, see I am not here to entertain u guys I will see what I can best do. Yesterday I felt cheated but in the evening I was sured that I was. I stayed in the hotel then why they cancelled my booking attach is the pics for your reference . Yesterday the manager said we don't take booking less than 900 then why they took 615/-.
Yesterday I paid the amount where is the bill and why they cancelled my booking.

Reply
OYO Rooms Customer Care's response, Dec 10, 2018
Verified Support
Dear Guest,

We sincerely apologise for the trouble caused. We'll look into the matter for you right away.

Regards,
Team OYO

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