[Resolved] Oyo Rooms — faking about confirmed bookings | |
We have booked a normal non ac room to the sr residency through oyo rooms.. Even i have got the confirmation of it.. And i did set my check in time to 12 am to 3 am. When i went to the hotel it was locked and directly called on the provided no. Of the hotel given by the oyo through whatsapp. They dont even take me inside and said we have canceled the oyo bookings amd we are no more working with oyo from last 2 months. That words were gone into my head straight away and i shout at them after having an understanding that nothing is gonna happen by having fight with the hotel sr residency. It was 2.30 am i and my friends were bugged up and tired from travelling already. And i directly called the oyo customer care but they put me on hold for atleast 15 min + at 2.30 am.. Now its 2.45 am. Then oyo called me back after some time and assured me to give hotel at the same price. But that dont even done by them.. We have walked to the ststion cause at the midle of the night prices gone high to book a hotel were we having insufficient money to book it. I have suffered it alot i meed an action agaimst the oyo. Please help me out. Attaching the the booking id and hotel addressed image below Was this information helpful? | |
Nov 20, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Oct 20, 2019 OYO Rooms Customer Care's response Hello Guest, We never want any dissatisfactory experience for any of our guest and are getting this checked for you. Regards, Team OYO Verified Support Oct 20, 2019 OYO Rooms Customer Care's response Our concerned team tried connecting with you but we couldn't connect. Let us know a convenient time/alternate number to call. ~ku
Verified Support Oct 20, 2019 OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over email. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.
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