[Resolved] OYO Rooms — False commitment and false upgrade

5 Reviews
Hardwar, Uttarakhand, India
 Saanket Anil Sharma
We have booked a hotel through oyo rooms for 2 nights but somehow on the date of stay our booking got cancelled. Secondly, oyo promised us to give a better hotel room at the same price as the compensation for the inconvinience caused to us.
The hotel we got was the worst hotel we have ever got. There was no service at all.
Stinky beds, no water bottle, not even bathrooms were worth entering!!
We have paid rs.6500 and we are extremely annoyed on the service provided by oyo.
Either we need the immediate cash back or we have to forcefully go to the consumer forum so that no one else can be fudged by oyo in future.
The details of booking are :
OYO Premium Shoram Palace Road Charing Cross : Booking No.: LUXC1634
Waiting for your response.
Complaint marked as Resolved Jun 18, 2016

Complaint Status

[May 16, 2016] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, May 17, 2016
Dear Guest, We apologize for the troubles that you had to go through. We regret the inconvenience caused. It is rather unfortunate to know about this issue happening to one of our guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO
Verified Support
OYO Rooms Customer Care's response, May 17, 2016
Complaint comments  4 Comments     Updated: Share0Tweet0


Oyo Rooms — Return Cashback money

I booked a oyo room and i had a coupan for paytm cash back and i applied coupan and booked room but paytm cash back not come from oyo side. booking name - nischal gautam c.no.-[protected] noida sec 39 oyo room noida express way.
Dear Anshu,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. However, we request you to contact Paytm for the same.

Team OYO

Oyo Rooms — Oyo money

Hi i had 3500 rs in my oyo account. But now i can not find . Also be informed that i haven't booked any hotel..i want my money back..early response will be appriciated.
Dear Shubham,

We'll surely look into the matter for you. Please share your contact details and our team will get this sorted. We appreciate your patience and understanding in this regard.

Team OYO

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    OYO Rooms - False commitment and false upgrade