[Resolved]  Oyo Rooms — final booking vouchers not received after payment and confirmation

Hello,

This is naman mehrotra. I have booked a honeymoon package for andaman, reference number-th-xooh5124 via query raised on oyo app. I am jotting down series of events which took place from the point of raising a query till date.

1. After raising query i received a call from your executive mr. Mukul chitranchi his number is [protected].
2. He understood my requirements and budget. Then he suggested me few packages. Then over watsapp i asked him to add activities which are snorkeling, boat scooba diving, jet skiing, candle light dinner at beach with cake, makruz, flight tickets, local taxi and flower bed decoration. He committed to provide these activities and services as part of inclusions.
3. He also said flight booking would be done by us at discounted rate but nothing of that sort happened. Infact the flights were booked at the same market rates.
4. Mr. Mukul even said that over call we need to pay only 12000 now and rest amount should be paid in emis after trip ends
5. On 24th october, he sent me the link for payment of 14750 and said final itinary with all inclusions would be sent tomorrow. Trusting his words and brand value of oyo i made payment.
6. Then he sent me tickets very same day as i shared id of both traveler. I kept on asking him to share final vouchers but till date it is pending. Follow up dates are mentioned below.
Follow-up done on 26th october, 30th october, 2nd nov, 3rd nov, 4th nov, 5th nov, 6th nov, 7th nov, 11th nov, 26th nov, 27th nov, 2nd dec, 5th dec, 6th dec,
7. He even agreed to provide oyo wizard membership for year which is also not received
8 as suggested by him,. I opted for zest money and my loan was approved on 4th nov and i paid 21359.64, for this also i myself have to follow up whether payment is received and is successful. The confirmation for same was received on 7th nov after many follow-ups.
9. Then on 26th novemeber, i received an itinary which does not include snorkeling, boat scuba, jet skiing, makruz, candle light dinner with cake and flower bed decoration. It was really shocking to receive final itinerary without inclusions. I asked mr. Mukul to provide revised itinerary.
10. On 2nd decemeber and 5th decemeber, he asked me to mail oyo total holidays employees directly keeping him in cc so that he could take action. He even asked me to give him some time so that he could take action and revert. He even claimed that he is talking to oyo operation team for inclusion of same but they are not reverting. He said oyo has employed uneducated people.
11. On 6th december i mailed and spoke to customer care of oyo total holidays but no solution is provided.
12. To my shock now he is saying that he has resigned from oyo total holidays and he cannot provide me any further support and management is also not listening to him. I feel cheated and trapped. He is even threatening me.

This is my humble request to you to look into the matter and provide final vouchers with all inclusions.