[Resolved]  Oyo Rooms — for returning the identity card from oyo hotel season grand, pitam pura, new delhi

Address:Bhopal, Madhya Pradesh, 462022

Dear sir/ madam

This is bringing to your kind notice that i stayed in oyo hotel season grand at pitam pura new delhi from november 02-04, 2018. The receptionist asked me for my identity card as proof so i gave him my identity card issued from the office of my employer. At the time of checkout on november 04, 2018, the receptionist did not return my identity card. I came from the hotel without receiving my identity card. When i called in the hotel, the receptionist told me that he will send my identity card by registered post. Since the last two-and-half months and despite dozens of calls on different days regarding the return of my identity card, i could not get my identity card till date. The behavior of the hotel staff has created a huge disappointment for me. Moreover, this is indicating the irresponsibility and lack of credibility of the oyo hotel season grand staff.

Therefore, i request you to take necessary action so that i can get back my identity card.

Yours faithfully
Dr. Fateh singh
D-4, icar-nihsad residential colony,
Anand nagar - 462 022, bhopal, madhya pradesh
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Feb 22, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 17, 2019
OYO Rooms Customer Care's response
Dear Guest, We regret for the inconvenience caused to you. Also, please share your booking ID details we'll get this checked for you.

Regards
Team OYO
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