[Resolved]  Oyo Rooms — fraud booking through oyo

Address:Translumina therapeutics LLP, New Delhi, Delhi, 1110060

I Rajesh Kumar just booking a hotel shiv shristhi palaces but when reach destination the hotel is close. Is this the way to cheat people to deduct payment with confirm booking and when reach place there is no room with us. This is totally cheated me from you end. I go to cusumer court to complain against you. If not refund by
Dear sir,

As I booked hotel on 9.6.14 at shiv shristhi palace which I'd is MPDN 7539 and also booked on 11.6.19 which I'd is RAQL7349.but after reach destination on 11.6.19 at 7pm and there I got information from security Guard that this hotel is closed for a month longh.but still OYO get booked this hotel requarly.

This is totally fraud from customer. And for this I have suffered lots. I take alternate hotel at deogarh Rudraraksh in on 11.6.19 at 7.45 I have check in

This is our demand to return of payment which I pay for this two booking asap.

Otherwise I go for consumer court for file a complaint against fraud case which you have done with me.

Waiting for your reply and revert me back asap.

Regards
Rajesh Kumar jha.
[protected]
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550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser a78sor3054088oii.126 - gsmtp

Final-Recipient: rfc822; [protected]@oyorooms.com
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Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser a78sor3054088oii.126 - gsmtp
Last-Attempt-Date: Wed, 12 Jun 2019 06:07:57 -0700 (PDT)

[protected] Forwarded message[protected]
From: "Rajesh .K. Jha"
To: OYO Rooms
Cc:
Bcc:
Date: Wed, 12 Jun 2019 18:37:55 +0530
Subject: Re: Booking Confirmed - OYO 30717 Hotel Shiv Shrishti Palace, Booking No. RAQL7349
Dear sir,

As I booked hotel on 9.6.14 at shiv shristhi palace which I'd is MPDN 7539
and also booked on 11.6.19 which I'd is RAQL7349.but after reach
destination on 11.6.19 at 7pm and there I got information from security
Guard that this hotel is closed for a month longh.but still OYO get booked
this hotel requarly.

This is totally fraud from customer. And for this I have suffered lots. I
take alternate hotel at deogarh Rudraraksh in on 11.6.19 at 7.45 I have
check in

This is our demand to return of payment which I pay for this two booking
asap.

Otherwise I go for consumer court for file a complaint against fraud
case which you have done with me.

Waiting for your reply and revert me back asap.

Regards
Rajesh Kumar jha.
[protected]

On Jun 11, 2019 14:08, "OYO Rooms" wrote:





Dear Rajesh Kumar,


We're glad you've placed your trust in OYO and have chosen us as your
preferred hospitality partner for the 1st time. We are pleased to confirm
that at *OYO 30717 Hotel Shiv Shrishti Palace* have been reserved under
your name. While you’re busy preparing for your trip, our teams are
constantly working towards providing beautiful living spaces for you to
enjoy.

Booking Details
[protected][protected]

*BOOKING ID:* RAQL7349

*CHECK-IN* - 11th Jun'19

*CHECK-OUT* - 12th Jun'19

*ADDRESS* - Hotel SHIV SHRISHTI PALACE opposite Royal Enfield Showroom,
Sarwan Road Near Naulakkha Mandir, Jyoti Nagar, Deoghar, Deoghar

View On Map


*Landmark* - Babadham temple chowk


*Jun 11*
12 PM Onwards
1 Night *Jun 12*
Till 11 AM *8 Guests* *4 Rooms*
4 Rooms of 2 occupancy

These are our promises to you
[protected][protected]
Complimentary
Breakfast Clean linen Hygienic
Washroom


You can now easily modify your bookings, know hotel policies, get
resolution for escalations, and claim refund by using OYO assist

on the OYO app.


*Get Rs. 200 extra off on this booking!*
Refer 4 friends and get Rs. 50 off each time! Refer now! here

.

Payment Summary
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*Room Tariff * Rs. 1201 x 1 Night x 4 Rooms Rs. 4804
*Meal Charges *
(Breakfast Complimentary) Rs. 0 Rs. 0
*Grand Total* *Rs. 4804*
*Advance Paid* Paid through Credit Card (Rs. 4804.0)
Rs. 4804
[protected][protected]
[protected][protected]
[protected][protected]
[protected][protected]
[protected][protected]
*Total Payable Amount*
All Inclusive * To be paid at Hotel * *Rs. 0*


Hotel Rules
[protected][protected]

Guests can check in using any local or outstation ID proof (PAN car
----- Message truncated -----
payment
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Aug 20, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 17, 2019
OYO Rooms Customer Care's response
We really apologize for the trouble caused to you. We assure you such instances will not be repeated in the future. Let us know if you need any further assistance. ~Nb
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