[Resolved] Oyo Rooms — fraud booking through oyo | |||
I Rajesh Kumar just booking a hotel shiv shristhi palaces but when reach destination the hotel is close. Is this the way to cheat people to deduct payment with confirm booking and when reach place there is no room with us. This is totally cheated me from you end. I go to cusumer court to complain against you. If not refund by Dear sir, As I booked hotel on 9.6.14 at shiv shristhi palace which I'd is MPDN 7539 and also booked on 11.6.19 which I'd is RAQL7349.but after reach destination on 11.6.19 at 7pm and there I got information from security Guard that this hotel is closed for a month longh.but still OYO get booked this hotel requarly. This is totally fraud from customer. And for this I have suffered lots. I take alternate hotel at deogarh Rudraraksh in on 11.6.19 at 7.45 I have check in This is our demand to return of payment which I pay for this two booking asap. Otherwise I go for consumer court for file a complaint against fraud case which you have done with me. Waiting for your reply and revert me back asap. Regards Rajesh Kumar jha. [protected] Show quoted text Error Icon Address not found Your message wasn't delivered to [protected]@oyorooms.com because the address couldn't be found, or is unable to receive mail. LEARN MORE The response was: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser a78sor3054088oii.126 - gsmtp Final-Recipient: rfc822; [protected]@oyorooms.com Action: failed Status: 5.1.1 Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser a78sor3054088oii.126 - gsmtp Last-Attempt-Date: Wed, 12 Jun 2019 06:07:57 -0700 (PDT) [protected] Forwarded message[protected] From: "Rajesh .K. Jha" To: OYO Rooms Cc: Bcc: Date: Wed, 12 Jun 2019 18:37:55 +0530 Subject: Re: Booking Confirmed - OYO 30717 Hotel Shiv Shrishti Palace, Booking No. RAQL7349 Dear sir, As I booked hotel on 9.6.14 at shiv shristhi palace which I'd is MPDN 7539 and also booked on 11.6.19 which I'd is RAQL7349.but after reach destination on 11.6.19 at 7pm and there I got information from security Guard that this hotel is closed for a month longh.but still OYO get booked this hotel requarly. This is totally fraud from customer. And for this I have suffered lots. I take alternate hotel at deogarh Rudraraksh in on 11.6.19 at 7.45 I have check in This is our demand to return of payment which I pay for this two booking asap. Otherwise I go for consumer court for file a complaint against fraud case which you have done with me. Waiting for your reply and revert me back asap. Regards Rajesh Kumar jha. [protected] On Jun 11, 2019 14:08, "OYO Rooms" wrote: Dear Rajesh Kumar, We're glad you've placed your trust in OYO and have chosen us as your preferred hospitality partner for the 1st time. We are pleased to confirm that at *OYO 30717 Hotel Shiv Shrishti Palace* have been reserved under your name. While you’re busy preparing for your trip, our teams are constantly working towards providing beautiful living spaces for you to enjoy. Booking Details [protected][protected] *BOOKING ID:* RAQL7349 *CHECK-IN* - 11th Jun'19 *CHECK-OUT* - 12th Jun'19 *ADDRESS* - Hotel SHIV SHRISHTI PALACE opposite Royal Enfield Showroom, Sarwan Road Near Naulakkha Mandir, Jyoti Nagar, Deoghar, Deoghar View On Map *Landmark* - Babadham temple chowk *Jun 11* 12 PM Onwards 1 Night *Jun 12* Till 11 AM *8 Guests* *4 Rooms* 4 Rooms of 2 occupancy These are our promises to you [protected][protected] Complimentary Breakfast Clean linen Hygienic Washroom You can now easily modify your bookings, know hotel policies, get resolution for escalations, and claim refund by using OYO assist on the OYO app. *Get Rs. 200 extra off on this booking!* Refer 4 friends and get Rs. 50 off each time! Refer now! here . Payment Summary [protected][protected] *Room Tariff * Rs. 1201 x 1 Night x 4 Rooms Rs. 4804 *Meal Charges * (Breakfast Complimentary) Rs. 0 Rs. 0 *Grand Total* *Rs. 4804* *Advance Paid* Paid through Credit Card (Rs. 4804.0) Rs. 4804 [protected][protected] [protected][protected] [protected][protected] [protected][protected] [protected][protected] *Total Payable Amount* All Inclusive * To be paid at Hotel * *Rs. 0* Hotel Rules [protected][protected] Guests can check in using any local or outstation ID proof (PAN car ----- Message truncated ----- payment Was this information helpful? | |||
Aug 20, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jul 17, 2019 OYO Rooms Customer Care's response We really apologize for the trouble caused to you. We assure you such instances will not be repeated in the future. Let us know if you need any further assistance. ~Nb
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