Oyo Rooms — Fraud Bookings by OYO!

Khushi Chetri
Attachments
11:45 AM (2 minutes ago)
to oyocare, mybookings, guestsupport.na

Dear Team

This is regarding my booking reference # ISOQ2127!!

Last night, I contacted OYO customer care to assist in booking an accommodation which accepts a soft copy of ID proof, as the travel was made for a medical emergency and the hard copy/original ID proofs were left at home. After checking with 2 hotels, OYO customer care made a booking with "OYO Flagship 75558 The Gour Lazeez Hotel Near Lajpat Nagar Metro Station" for 2 nights & applied a discount coupon. Payment was made online and the booking ID was shared on WhatsApp.

However, the below issues cropped up the moment I entered the hotel premise for a Check-in:

When I reached the hotel, the lady at reception mentioned that online bookings are not considered & that too with OYO. She outrightly refused to honor the reservation and asked to contact OYO customer care. Upon multiple requests, the owner agreed to take a fresh booking as per the actual room tariff. I had to pay an additional INR 1500 on top of what was paid last night at the time of online booking. With this, the per night room cost came to be INR 1200. Further, while OYO confirmed that breakfast will be available as a part of the package, however, the hotel confirmed that they do not have a kitchen at all. Me being in my maternity, had no choice but to agree to the terms of the hotel as in my condition in an alien city, it is very inconvenient to look out for an accommodation without a prior booking.

In addition to this, the hotel room is way too dirty with no toiletries & is absolutely not worth INR 1200 per night. There's no phone to call the reception, for every request, I have to call the hotel using my cell-phone. TV is disconnected, the toilet is hazardous, bed linens are dirty with men's hair, cigarette smoke on them.

The owner was also extremely hesitant to allow me accommodation knowing I am in my maternity. This is so unfair! He said, pregnant women come with a lot of medical risk.

The hotel owner also added that OYO has been applying discounts on their tariffs without even a prior discussion. They have an "EP" contract with OYO which does not include breakfast or any additional services to be an "add-on" in the room tariff. Even the ironing comes as a separate paid service.

I have attached all necessary proofs & evidences in lieu of my above grievance. I request OYO to:

1. Stop fooling customers this way as it causes super inconvenience. People travel within cities & rely on OYO as their accommodation partner. If such incidents keep happening & OYO overlooks the quality of the hotels, most importantly hygiene & does not facilitate food then the business better be closed!

2. I'd need OYO to return the full payment (online booking amount + the additional payments made to the hotel off record) and find me a clean accommodation ASAP. A healthy person might fall sick if they stayed in this hotel!

I look forward to an immediate resolution!