[Resolved] Oyo Rooms — fraud business model

[Resolved] Oyo Rooms — fraud business model

T tapsnyc from Gurgaon, Haryana

OYO's business model is completely broken or it's running a fraud business! Booked a room in Kolkata on April 26th (Booking No. BYTC0972) online through Agoda. It charged my credit card for the room. On reaching the hotel (OYO 15578, Dora House) at night, it refused to honor the payment made and I had to pay again for the room at the hotel. On repeated calling and promise by OYO it still hasn't refunded my double payment. Horrible experience. I would never book OYO again. Was this information helpful? No (0) Yes (0)
Sep 1, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jul 17, 2019 OYO Rooms Customer Care's response Dear Guest, We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly. Regards, Team OYO
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