[Resolved]  Oyo Rooms — fraud by oyo

Address:	282001
Website:	www.oyorooms.com

NEVER BOOKED YOUR TOUR BY OYO

I had booked a Himachal Tour from OYO Package ID YLKI9428 (Premium Hotel Room)
Tour Itinerary (2 Day Amritsar, 2 Day Dalhousie, 2 day Dharamshala)
Total No. of Person : 4 Adult, 1 Kid 7 yr, 1 Kid 4 Yr, 1 Kid 4.5 Yrs
Tour Date: 11.06.2018 to 17.06.2018
Briefing
• Technical Issues
• Wrong Commitment
• No Customer Support
• Hotel Book in a Wrong Location
• Selection of Bad Properties
• Extra Charges for 7 Year Kids
Technical Issues : After Booking the Tour I got the Mail of Confirmation where my Booking ID was also mentioned but when I start facing the difficulties and tell my ID is YLKI9428. They said this ID does not Exists
Wrong Commitment : Just to sale the Tour Package they can commit anything, I will tell you how ?
I ask before finalizing the Package that if in case I need to make some changes in my Hotel, Can I Do that, Ranjana (Oyo Executive) Yes Sir, Please make sure you can inform me before 24 Hours so that I can reschedule your plan.
But that’s not True, Oyo Team even didn’t pick up your call

No Customer Support
No body is authorize to give any solution, they are trained to say Sorry Sir, Sorry Sir and so on

Hotel Book in a Wrong Location
This is the Funniest Part, I booked a Hotel in Dalhousie and the Location is in Khajjiar… Wow
And the Best Part is they are not ready to Accept the Fault. Mail Picture enclosed for your reference

Selection of Bad Properties
Guys in Hilly Area, Oyo Disappoints you, they have a very bad properties selection and Most of the properties is located out of the City
Extra Charges for 7 Year Kids
Ranjana force me to pay the Extra Charges for the 7 Year Kids when I asked her that what Extra facility you will be provided she said you will get the Large size room which is equipped with one Double bed and 1 Single Bed. And she is again Wrong, Same room was Offered and no extra facility was provided.

So this is How OYO team is making Fool to their Customer

Tour Description and the Problem Faced during the Tour
On Day 1, I reached to Amritsar and from there my tour get started, so I stayed in Amritsar and the Hotel was really nice.
Day 2 On the next day, I have to leave for Dalhousie from where the Problem gets Started
As per the Itinerary I had a 2 day stay in Dalhousie but when I reached Dalhousie I got to know that OYO has made my booking in Khajjiar which is around 25 Km from Dalhousie. Then I try to call the Concerned Executive her name is Ranjana but didn’t respond, Also I tried the Customer Care but they are Helpless . so with No Option left, I again move to 25 Km from Dalhousie around 5:00 PM.
And you know what Even the Local driver don’t drive after 6:00 PM for Khajjiar Route Because the route was really difficult, Still I have no Option. I bravely start Driving and reached Khajjiar,
Now the Actual Problem Starts in Khajjiar to find the Country Resort. That property is constructed in a Jungle, Very Difficult to find the Property and the Approaching Road for the Resort is Killer. That 700 Meter Approaching Road is HARDLY 8 FT width (Broad) without having any Barrier.
Still I manage to Pass the Road Test and Check INN to the Hotel, Now the Hotel Offers me the Standard Room but I booked a Premium Room Package. Again I Try to coordinate with Ranjana (Executive OYO), but she is not ready to pick my call, so whatever they offer me, I accept it.
That’s How my Day Ends
Day 3 : Early Morning I Start calling to Oyo for Changing my Location from Khajjiar to Dalhousie but OYO denied to do so and said that They are not Authorize to reschedule the Tour. Also she said we don’t have any Room in Dalhousie and because of the Vocation we are packed in Dalhousie, You have to stay in Khajjiar
Now Imagine You came on a Trip with Family and Kids and by somebody’s fault you got a stay in Jungle.
What you will do now ? I know what you guys will Do
Yes I did the same thing and left the Room around 1 PM for Dalhousie and start Finding the Room, Whole Dalhousie was Packed and Every Hotel is asking a Huge Amount, Still I Manage to close the Deal in 9000 for Two Rooms.
That’s How my Day Ends
Day 4 : Now Moving to Dharamshala the Hotel Chandni (Newly Construction), Again they offered me a Non Ac Room as I have already mentioned that I have booked a Premium Package but who bothers. Rest All rooms are equipped with Air Conditioner