Dear sir/ madam
This is the second time that such an incident happened to me. After booking and receiving confirmation from oyo thrice yesterday when I went to the hotel today morning I was denied check in saying they have no tie up with Oyo. After calling customer service most of them just disconnected my call.
one lady spoke to me for 45 minutes and her only response was that Oyo can't do anything except refund the money. she wasn't even ready to update saying it was not in oyo policy.
However After upgradation I was given a hotel which I didn't like at all. Horrible service. I immediately checked out yet no response from Oyo to any of my emails.
Hello Pratik,
Your stay at OYO 10016 Hotel Golden Inn has been updated.
Check-in:[protected], 12:00 PM onwards
Check-out:[protected] till 11:00 AM
Number of rooms: 1 Deluxe (3X)
Number of guests: 2
Address: 01, 1st floor, building no 2 CTS no 107/1, near sani tower, opp dewan center, Mumbai
Map link: http://bit.ly/2yDiiS4
Reception: [protected]
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