[Resolved] Oyo Rooms

[Resolved] Oyo Rooms — fraud

H Harnaman Singh from Delhi, Delhi

Dear oyo, So this morning i received a message from you saying that my booking was cancelled as i did not check-in to oyo 9042 hotel jai balaji which is not the case. It is with great regret that i wish to inform you about my bad experience with oyo. I made a booking on the 17th march, 2018 with the booking id-usfd9124. My room was booked in hotel jai balaji. I reached the hotel late at night around 2:30 a. M. And was denied a room there. The receptionist said that the bookings were full even though my booking was confirmed. I was instead made to go some topaz hotel nearby. I was alloted a totally unkept and a dirty room, room no. - 305 to be precise. This was my very first booking with oyo and i'm deeply disappointed with my experience. I'd be glad if i you could please look into the matter and take the necessary action. Also i would like a refund for the amount i paid for the booking as this is utter fraud on your part. Was this information helpful? No (0) Yes (0)
Apr 18, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Mar 18, 2018 OYO Rooms Customer Care's response Dear Harnaman, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard. Regards Team OYO Verified Support Mar 18, 2018 OYO Rooms Customer Care's response Harnaman, We believe that our team connected and assisted you in this regards. We again apologize for the inconvenience caused and your feedback has been shared with our ground team. Hop that you will give us another chance to make up for the hassle. Regards Team OYO
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Comments

Vinita Dahariya

from Delhi, Delhi

I have checked inn at 9 in the hotel and till now no towels have been provided in the room after alot of intimations also .Secondly in the next room they have yet not provided the room key of room no. 114 so whats the use of booking then im reaaly very depressed with such type of reception

OYO Rooms Customer Care's response, Mar 19, 2018

Verified Support

Dear Vinita,
We apologize for the hassle occurred. This is not the kind of experience we want for our guests. Request you to share your booking id/contact details here or drop us an email at oyo4u@oyorooms.com. We'll get this checked right away.

Regards
Team OYO

CA Prakash Bhutada

from Gurgaon, Haryana

As per hotel reception booking is cancelled, I have no choice but to book room at double cost. Horrible experience with Oyo.

OYO Rooms Customer Care's response, Mar 21, 2018

Verified Support

Dear Prakash,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO