Oyo Rooms — Fraud caller with all booking details | |
This is to inform you that i booked hotel (booking id ; CZ2H9584) through call with OYO executive on 12.09.2021 with partial payment amount INR 714 (refer screenshot for booking details) On next day i.e 13.09.2021 at around 9:15 am i received call from hotel management (mobile no:[+91 [[protected]] and name: Rahul] .He informed me that you have to pay remaining amount to confirm booking. Please be note that person have all information like partial payment detail which i made, remaining amount, location of hotel, Name of hotel, name of customer etc. Based on information i paid amount of INR 2142 through UPI . I came to know at hotel reception that payment has not been received. Person who called me is not available at hotel as well as on call. In view the cases clearly shows that its a mistake of OYO/hotel management to leak booking information or not accepting payments. I have also shared all this with the oyo support and emailed them all the details(screenshot attached) but have not gotten any response yet. I have also reported my bank about the payment of INR 2142 as fraud and currently it has been credited back to my account as temporary credit. Was this information helpful? | |
|
OYO Rooms customer support has been notified about the posted complaint. Verified Support Sep 20, 2021 OYO Rooms Customer Care's response Dear Guest, Oyo does not authorize any of its employee, consultants, third-party vendors, associates to collect payment in any other form other than payments from secure Oyo gateway and its affiliated OTP payment gateways link. Any instances where a collection of payment is attempted from any unauthorized payment gateways other than the ones mentioned above are acts of suspicious payment collection. Rest assured, we'll get this checked and connect with you soon. Regards, Team OYO Verified Support Sep 21, 2021 OYO Rooms Customer Care's response We tried contacting you but the attempt was unsuccessful. Please share an alternate number to get in touch with you at the earliest.~dona
Verified Support Feb 25, 2022 OYO Rooms Customer Care's response Hi, we tried to contact you over a call multiple times previously but could not connect. Further, as checked, our team has sent you an email on the registered email address. We would request you to check the same. For any further assistance, please feel free to write to us.Team OYO | |
 3 Comments | |
Comments
I refund status in the Oyo application was successful but I didn't get my money back to my account so please help me
OYO Rooms Customer Care's response, Feb 25, 2022
Verified Support
Hi, we at OYO are here for you. Please share your booking id or contact details so that we can get in touch with you at the earliest.
Team OYO
Team OYO
I had booked a oyo room after some time i had cancelled my booking after cancelling the money refund initiated in the refund status but the money was not credited in my account
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
73%
Complaints
6582
Pending
1005
Resolved
4541
View all 6582 OYO Rooms reviews & complaints
View all OYO Rooms contact information
I faced the same problem
Was the amount refunded ? Did they provide any help? Kindly let me know
Oyo is not responding to calls