[Resolved]  Oyo Rooms — fraud company with rude and unprofessional staff

Address:New Delhi, Delhi, 110092
Website:oyorooms.com

Here is the detail of worst experience of my trip because of OYO staff which I felt necessary to share with OYO and all other people whom I know and everyone who is under my reach through social media so that they won't face that horrible experience which I had faced.
There we had interaction with two people Mr. Harshvardhan OYO captain(Ph. [protected]) and Mr. Devender, the caretaker.
Person responsible for spoiling the whole trip:
Harshvardhan OYO captain(Ph. [protected]), who is an unprofessional, irresponsible and ill-mannered person good for nothing and don't have the manners how to talk to women. Shame on whole OYO hiring team who hires these absurd people like Harshvardhan. I am also not going to use any services of OYO in future as there are many other competitors with whom I had a very good experience in past because they have a very helpful and polite team with them.

Before sharing the whole experience let's have a look on your shameful doings you guys are liable for:
1. They have harassed us mentally through out the trip.
2. They have wasted the time of 5 people out of which 4 are working professionals, who have taken planned leaves from their office for the trip. FYI in today's busy world time is really important but it's shame on you guys as you don't value time of your customers.

3.Our driver faced hassles while driving the car in risky areas in search of accommodation in peak season as they have literally thrown us on road with the luggage to as these people are only sitting their to earn your salary or money irrespective of the fact that you just want to serve [censored] to your customers.

4.I have found the hotel in Dharampura at night for which I had paid huge amount of money as it is a peak season.

Now here is the description of your so called services:
1.Mr. Harshwardhan messaged us that we have to inform him 2 hrs before we reach to the property we booked. As per his instructions we called him, then he gave me the number of Devender who is the caretaker of the property. When we reached their we get to know that Harshwardhan has sent us to the wrong proper. Due to his mistake we also had to listen the tantrums of that property owner.
When we contacted harshwardhan he told me that I am coordinating with 185 property bookings...like seriously!!! ...it's none of my business how many properties you people handle. Then he told me that he will call us in one minute. We waited there for very long time but he didn't respond us and when we chased him he told us that mam your booking is cancelled ..and don't call me because I am already getting 50 calls, good bye...have a nice day. Who the hell is he to talk me like this and that too in loud voice.
Then very politely we told him to send us to the right property. He didn't again entertained our calls and nor he gave the address of the property. After our n number of calls he gave us the location which was not even traceable, then after lot's of hassles we reached there. Then the caretaker of that property told us that it's fully packed. It was really shocking for us. We tried to contact harshwardhan, but he didn't respond. He is a crazy person with no mind.
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Jul 24, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Verified Support
Jun 23, 2018
OYO Rooms Customer Care's response
Dear Guest,

We sincerely apologize for the inconvenience caused to you. Request you to kindly share your booking ID with us and our team will assist you on priority.

Regards
Team OYO
Complaint comments 

Comments

Even after two months, there is no refund. I am attaching the snapshot of all the communication so far with this complaint.

All the communications are muted and only hospitality on emails..

How incredibly irresponsible and false commitment are made, please see the attachments.

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