Oyo Rooms — fraud done by customer care executive

HI Ritesh and Team,

Booking ids:
TJCP6063
BYRF8270

I am very very disappointed by Oyo today as today I have lost my hardly earned 2800rupees because of oyo.

I had done booking for today 17-18 and due to health issues I had dropped planned to visit that place.

I called oyo on 16 to know to refund and cancellation policy. They said don't worry you will get your refund i will cancel booking.

Today I called again to oyo and executive said I have initiated the refund and raised complaint you will get the amount. You please cancel the booking from your end.

After some time i got message about full cancellation charges.
Again I called to oyo for refund now they are saying they will not give any refund because of cancellation.

Is this a troll and are they playing with me??

I don't earn much in a month..

It's a very hardly earned money..
Please initiate the refund..
Please!!!