Oyo Rooms — fraudulent practice

The incharge/manager/director
Kindly refer to booking id: xlda6705 booked in the name of dr. Ali plus five persons wherein two persons were ladies in the jalsa resort dated 3rd september 2019 for three a/c rooms. The full payment was made in advance and even confirmation came from oyo. To my shock and surprise when i alongwith my family members went to the said resort at around 11 pm the watchman informed that the resort do not have any tie-up with oyo and oyo has been cheating customers through fake booking and this is happening from 28th august 2019 onwards. Thereafter i contacted through customer care number of oyo and the staff was playing every tricks to confuse and harass me. Sometime they were promising that alternate booking will be done and suddenly the phone was put on hold sometime extending upto one hour and creating the situation of helplessness and frustration. Every next person was claiming that he/she is a either manager or guest manager and soforth. Without any resolution this situation of harassment and fear (Because we came from mumbai and wanted to stay safely before proceeding) continued for more than three hours. Atlast we took the risk of going out from lucknow. Till this time there is no resolution and no communication from your end. It appears that you people have no fear of law and has become master of exploitation and cheating of clients and hence you are requested to not only refund the money paid for which service has not been provided but also compensate for the mental agony and other risk to which we were exposed to failing which a proper fir with the police will be filed for proper investigation and action. Some other customers have also been cheated with the same practice.
Regards dr. Ali.
Looking forward for prompt action.