OYO Rooms — full refund for irresponsible behaviour of oyo and discover resort neral

 
1 Review
Mumbai, Na, Maharashtramumbai, India
 rounakchindalia on Jun 23, 2019
We faced a lot of problem in the hotel.

We were denied accomodation initially and after talking to the manager of hotel and shouting we were given a room which had no amenities and was not renovated for customers.

1. There is no telephone in the room. Hence we have to go to reception area walking for complains.
2. The tv is not working.
3. No soap, shampoo, travel kit was given. We were given 4 rs medimix soap for bathing and washing hands.
4. Towels were given after complaining.
5. The pool was not cleaned the 2nd day hence we could not swim.
6. The bathrooms were dirty and filled with ants.
7. There is no wifi in the wing b 109 where we stayed.
8. The room condition is pathetic.
9. The hostel wing which i was put in were shouting playing music and screaming at 3am in the night for which i had to complain and get sorted disturbing my sleep.

We want full refund of our money. Nothing else. Even the gm of oyo of this area was in hotel yesterday and i think he knows about it.

Complaint Status


[Jun 23, 2019] OYO Rooms customer support has been notified about the posted complaint.
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    Customer satisfaction rating
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    location
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    OYO Rooms - full refund for irresponsible behaviour of oyo and discover resort neral