Oyo Rooms — guest services and hospitality

djcool.official

from Gurgaon, Haryana

Address:

e-1 block gali. no-48 h. no-1182a molar band extn. badarpur border new delhi, 110044

I am writing to you to raise an issue about: oyo room bookings

The issue that i have experienced was: hotel receptionist checked me out from hotel without my consent just to fill her feedback form positive. Second the rooms were very small as compared to the pictures shown on website.
I called oyo thrice but they always put my call on hold for 30 mins.
They said i will get a call back from their ground team but hasn't received yet. Atlast i checked out from hotel.

It occurred on: 14/02/2020

Redund the money with apology letter.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Deepak jha

Booking reference: jyud4679
:

Badarpur border, new delhi 110044
New delhi
110044

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2020

OYO Rooms Customer Care's response Hi Guest,

As we have checked, our team has already connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us.

Regards,
Team OYO

Feb 22, 2020

Updated by djcool.official It was addressed only not resolved as I can see the Fraulent hotel is still in your list and you have not refunded the amount yet.

Due to hotel fault I did not stay over there.

Within 30 mins she checked me out from the hotel and that is all without my conset.

Do you understand the word consent.

That some one has done fraud with you with your permission.

Waiting for your refund and removal of that hotel from your list.

Until and unless you will not do that I will not spare you guyz.