[Resolved] Oyo Rooms — harassment | |
We stayed at hotel airport suite (Also called westend residency) in delhi close to the international airport because we were flying the next day. My boyfriend left early that morning at 4:00am for his flight. Moments after his departure someone tried to open my door but luckily i locked it from the inside. For the next hour i endured a group of indian men pulling on the handle of my door, banging on it to try to get in and shouting to each other outside the door in hindi. I assume they heard him leave and knew that i would be alone. I was petrified and did not know what to do, my body was completely frozen as i was crying in a corner of the room. I called my boyfriend in agony, crying so much and he told me to call the police but i was so scared because the police in delhi are some of the most corrupt in india. Both o[censored]s were so terrified but security in the airport would not let him leave. He called the reception of the hotel but the manager would not answer; i had a strong suspicion that the manager was in on whatever was going on. I plucked up the courage to call the police because it was my only option; the men would not leave my door. It took the police an hour to arrive and the men left within that time. The police checked the cctv with the manager (Who i think was in the hotel the whole time) after speaking to me. The manager informed me that the problem was due to this group of men booking out all 90 rooms of the hotel and therefore wanting access to my room because they had booked all rooms. This seemed very unlikely because they did not bother me until they knew that i was alone and surely they would contact management rather than try to break into the room. Because nothing physical happened i could not take police action but the police officer gave me his personal number and told me to call him if the hassle continued. This was the most scary experience of my life and i really do not know if i would still be alive if those men got into my room that night. Was this information helpful? | |
Jan 20, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Dec 18, 2018 OYO Rooms Customer Care's response Dear Guest, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard. Regards Team OYO | |
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We are extremely sorry to know about the trouble and sincerely apologize for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.
Regards
Team OYO