Oyo Rooms — Harassment caused during stay | |||
Dear oyo, My name is anshita mokhle i booked a hotel via your site on date 11 of september 2020 to 12 of september 2020 under my name booking id tyxd9172. We checked in hotel at 1pm we asked hotel manager if outside food is allowed they said its okay to order. I order two things seprately to which one of they allowed after which they asked me if i can help them with something that is lending my vehicle to them for a while so that they can get things from market. I allowed them but after that when my second food parcel came they rejected it saying food is not allowed. When i went and asked the manager was very abusive and impolite and started shouting and saying leave the hotel. To which a zomato valet is evidence. As soon as i reached my room i registered a complaint and i check out as it was about my safety. Nor did oyo and hotel people gave me my refund even after i was harrased and made to leave. I asked for refund alot of times but as uour policy state i stayed there but i went there for a hour or two and was harrased and made leave the hotel still i wad made yo pay that perspn eho harrased me. This is really unprofessional unethical and against the law. Not only the manager should be punished but be paying for my inconvenience. Regards Was this information helpful? | |||
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OYO Rooms customer support has been notified about the posted complaint. Verified Support Sep 17, 2020 OYO Rooms Customer Care's response Hi, we are sorry for your experiences. We have raised your concern with right team, and they are looking into the matter. We would request you to kindly allow us some time to get back to you.Regards, Team OYO Verified Support Sep 18, 2020 OYO Rooms Customer Care's response Hi, as we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in your future stays with us. Regards, Team Oyo. | |||
 4 Comments | |||
Comments
Hi, we tried reaching you over call but couldn't get connected. We request you to kindly share your alternate contact details and a convenient time to call to help resolve your complaint at the earliest. ~ Aish
Nitesh001989's reply, Sep 30, 2020
Dear Team,
My AlterNet Contact number is 8287167744 please contact me at after 11 AM. my issue is still pending
I want my money back Rs.1491.
Please resolve my issue ASAP.
My AlterNet Contact number is 8287167744 please contact me at after 11 AM. my issue is still pending
I want my money back Rs.1491.
Please resolve my issue ASAP.
Hi my issue is still pending
PS: I stayed for only few hours in this property, I am regular customer of OYO but this was horrible experience.
I didn't get any response from Oyo side regarding my complaint.
I want my refund Rs.1491.
Thanks
Nitesh Sharma
[protected]
PS: I stayed for only few hours in this property, I am regular customer of OYO but this was horrible experience.
I didn't get any response from Oyo side regarding my complaint.
I want my refund Rs.1491.
Thanks
Nitesh Sharma
[protected]
Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: VDAY9041
Hi my issue is still pending.
PS: I stayed for only few hours in this property, I am regular customer of OYO but this was horrible experience.
I didn't get any response from Oyo side regarding my complaint.
I want my refund Rs.1491.
Thanks
Nitesh Sharma
[protected]
Hi my issue is still pending.
PS: I stayed for only few hours in this property, I am regular customer of OYO but this was horrible experience.
I didn't get any response from Oyo side regarding my complaint.
I want my refund Rs.1491.
Thanks
Nitesh Sharma
[protected]
OYO Rooms Customer Care's response, Oct 8, 2020
Verified Support
Hi, thank you for sharing the details. We are getting this checked. ~Joy
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Following are the points in detailed manner
1) At the arrival on the property, they asked me to wait for 15 mins.
2) After 15 mins they allocated me the room.
3) I was allocated the different room other than displayed in the picture while booking the room.
4) When I checked in i found some things were not working properly. I.e: TV was not working, AC was not working, restroom was not up to the mark, toilet seat was broken, water was dripping from shower tap, smelly room, room was not sanitized.
5) I reported all the issues to manager 3-4 times but he kept saying "he'll get it done. "
6) When I saw that manager is making fool of me, I checked out from the property.
7) After checking out, I called you guys to report this issue, to cross check the same you guys called the property manager but he disconnected the call.
PS: I stayed for only few hours in this property, I am regular customer of OYO but this was horrible experience.
I didn't get any response from Oyo side regarding my complaint.
I want my refund Rs.1491.
Thanks
Nitesh Sharma
I didn't get any response from Oyo side regarding my complaint. please refund my full amount.
Thanks
Nitesh Sharma
We understand how inconvenient it would be, if the rooms provided are not as expected. OYO Hotels & Homes aims to provide a comfortable and hygienic stay experience to all our guests. Rest assured, We'll get this checked and connect with you as early as possible.
Regards,
Team OYO
We believe our concerned team contacted and communicated the needful. We assure you for a hassle free stay experience in the future. Please let us know if you need any further assistance.
Regards,
Team OYO