[Resolved]  Oyo Rooms — headphones stolen by room cleaning person

I have booked oyo room in pjp park inn (Chennai).
Booking id: xqtr1650
Oyo10465
I have given the keys for cleaning the room after cleaning i lost my headphones (Redmi original). I have informed to receptionist and oyo person (Ajay). They said they will check thru cctv and we will find the person. They said give 1 hour to solve the issue otherwise they will pay the money. They are not even responding properly and they are telling me within 1 hour they will resolve. I had gone every 1 hour they are not doing anything. This is a issue of headphones but how irresponsible they are. They had told me that they will give me money for what i have lost. While i am going for checkout they are telling why should we pay the money. Is that the right way to answer to a customer. I had very bitter experience in this. I want a clear and good explanation about this. I want my headphones ore money of redmi headphones (Original). I have given my address details to the oyo person there.
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Oct 7, 2018
Complaint marked as Resolved 
They had told me that they have checked CCTV footage but they didnot found anything in that.Is it Fake or real i also dont know. They told me that they will solve this issue within one hour but they didnot.Every time i am going to reception about knowing what was the progress of the given complaint.They told that we will solve otherwise we will pay.They didnot do anything.
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 08, 2018
OYO Rooms Customer Care's response
Dear Guest, We are extremely sorry for the disappointing experience. We'll get this checked and our relevant team will get in touch shortly.

Regards
Team OYO
Verified Support
Oct 08, 2018
OYO Rooms Customer Care's response
We tried contacting you but the attempt was unsuccessful. Please share an alternate no./feasible time to get in touch.

Regards
Team OYO
Verified Support
Oct 08, 2018
OYO Rooms Customer Care's response
We tried contacting you but the attempt was unsuccessful. Please share an alternate no./feasible time to get in touch.

Regards
Team OYO
Oct 08, 2018
Updated by Mulakalapalli sarath
My Phone number is [protected].Please contact if there is any help required from my side and i want my headphones back or else headphones money back.They have promised me(OYO person_Ajay) to give the money that what i have lost.
Oct 10, 2018
Updated by Mulakalapalli sarath
I have raised a complaint regarding my headphones has been stolen but nobody is responding...Is it the fare response to the customer
Verified Support
Oct 11, 2018
OYO Rooms Customer Care's response
Dear Guest,

We'll arrange a call for you again regarding this.

Regards,
Team OYO
Oct 16, 2018
Updated by Mulakalapalli sarath
Dear OYO team,

You didn't arrange a call regarding what i have lost and this is not a fair procedure to deal with a customer as i have trusted OYO rooms as one of the best service provider hotels but i am totally upset with your response.I have raised a complaint on 9th Oct but till now i didn't get any response.I want a clear explanation otherwise i will proceed with a online consumer case.I have clearly given the details booking ID, contact person everything what you want but there is no further step from you.I want refund of what i have lost immediately.
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