[Resolved]  Oyo Rooms — honeymoon package tour to manali and shimla

Address:Shimla, Himachal Pradesh
Website:www.oyorooms.com

I had a honeymoon package tour for manali and shimla from oyo total holidays from swastik chowdhary

In the month of aug i had booked a package tour with the selected hotels at manali and shimla. They shows me dream that you will get service from our side like hotels and meals breakfast and dinner and honey moon cake candle light dinner and room decoration and asked for the advance payment which i sended to them at same time and was told that within a day or two you will get hotel vocher. After one week i called swastik regarding the hotel vocher confirmation and was told you will get it soon but a month gone still vocher not sended then i called agin and told them to send vocher and then i got the call from oyo that the dinner will not be provide at hotel and have to arrange dinner outside. I called agin and told swastik and he that me that time hotel is totally full and cannot provide you dinner and other services like candle light dinner honey moon cake and room decorations. Swastik told me then i have to change the hotel and providing me guest houses instead of hotels. I have paid for 3* hotels and they are providing me guest houses on my honeymoon tour which make no sence.
Then i decided to cancel the tour for not fullfilling the promises made by them and before a month from the start on my tour and asked the refund advance payment which they agreed to send in my account. Till now they haven't refund the advance payment i used to call each and everyday for my payment but the result are same. Then i called me vikas he also told we will refund the advance payment but not and now he also is not picking my phone.

These people show dreams before booking the tour and make to make money. They are totally fraud please be careful with them and never book any rooms or any package tour from them they will ask for advance and then not fullfill the promise and even not picking up the phones
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Feb 12, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2019
OYO Rooms Customer Care's response
Dear Guest, We are extremely sorry for the inconvenience caused to you. Please share your booking ID details we'll get this checked for you.

Regards
Team OYO
Jan 08, 2019
Updated by Ramesh jayasaram
Dear Sir
Here I am sending you the Booking ID along with the screen shot

Package Name
HIMACHAL 5N6D

Package ID PKG-BUVC8351

Thanks
Ramesh

Jan 10, 2019
Updated by Ramesh jayasaram
Did you the check and let me know please
Verified Support
Jan 11, 2019
OYO Rooms Customer Care's response
Dear Guest,
Our team is working on this and will get in touch with you with an update.

Regards,
Team OYO
Jan 13, 2019
Updated by Ramesh jayasaram
Any update please inform me
Jan 25, 2020
Updated by Ramesh jayasaram
I haven't received the Refund yet as I complained many time

Above is the details

honeymoon package tour to manali and shimla

2 Reviews
Shimla, Himachal Pradesh, India
Ramesh jayasaram on Jan 7, 2019

I had a honeymoon package tour for manali and shimla from oyo total holidays from swastik chowdhary

In the month of aug i had booked a package tour with the selected hotels at manali and shimla. They shows me dream that you will get service from our side like hotels and meals breakfast and dinner and honey moon cake candle light dinner and room decoration and asked for the advance payment which i sended to them at same time and was told that within a day or two you will get hotel vocher. After one week i called swastik regarding the hotel vocher confirmation and was told you will get it soon but a month gone still vocher not sended then i called agin and told them to send vocher and then i got the call from oyo that the dinner will not be provide at hotel and have to arrange dinner outside. I called agin and told swastik and he that me that time hotel is totally full and cannot provide you dinner and other services like candle light dinner honey moon cake and room decorations. Swastik told me then i have to change the hotel and providing me guest houses instead of hotels. I have paid for 3* hotels and they are providing me guest houses on my honeymoon tour which make no sence.
Then i decided to cancel the tour for not fullfilling the promises made by them and before a month from the start on my tour and asked the refund advance payment which they agreed to send in my account. Till now they haven't refund the advance payment i used to call each and everyday for my payment but the result are same. Then i called me vikas he also told we will refund the advance payment but not and now he also is not picking my phone.

These people show dreams before booking the tour and make to make money. They are totally fraud please be careful with them and never book any rooms or any package tour from them they will ask for advance and then not fullfill the promise and even not picking up the phones
Complaint comments 

Comments

Still not received the advance payment from oyo. They tell we will transfer the advance payment in my account but not sending the refund.
Please look in this matter and refund my advance payment as soon as possible
OYO Rooms Customer Care's response, Mar 1, 2019
Verified Support
We contacted you regarding this. We assure you we'll work on this so that such instances do not occur again in the future. Also, our team will ensure that you have a hassle-free stay experience. Let us know for any other assistance. 

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