[Resolved]  Oyo Rooms — Horrible experience staying at OYO room and cheated by OYO executive

Address:	Kolkata, West Bengal, 700019
Website:	www.oyorooms.com

This is in regarding to my recent stay at Kolkata. Both the bookings are made through Make My Trip (MMT). The complain is in regards to the booking made at: OYO Rooms Ballygunge Maddox Square, KOLKATA 44, Ritchi Road, Kolkata, KOLKATA, India MakeMyTrip Booking ID ­ NH7P[protected]. Initially the booking was made from Oct 1st to Oct 4th (3 nights). It was made under "Pay at the Hotel" mode. But, the moment I checked-in at the property, Hotel Mulberry, on 1st Oct, I did not like the property. So, I told them that I will check out next day and want to cancel for the remaining 2 nights. I even paid Rs 1865/- for one night. The front desk executive Ms Smita agreed to that and told me to call up Oyo. I called Oyo customer care no. [protected] and they said since the booking has been made through MMT, they cant cancel it and I have to call up MMT. I called [protected] to inform about it and they said only Oyo can do this and they cant help me. Since, I was in Kolkata for some urgent work, I left for the day and at night it was horrible. I could not sleep in the oyo room due the BITE OF THE BEDBUGS. Next morning I asked the Hotel security guard to call a cab for me. I wanted to go to the Kalighat Temple, the normal taxi fare is Rs 25/- only but I ended up paying Rs 100/- because the cab driver told me that the HOTEL SECURITY GUARD TOOK A COMMISSION OF RS 60/- from the cab driver which I have to bear. IS THIS THE WAY CUSTOMERS should be treated? Next morning I again called OYO and MMT but they said I am too late to inform about the cancellation. This is complete cheating as I already informed a day earlier. The hotel executive Ms Smita tried her best but Mr. DEEPAK from OTA and Mr. MANISH denied and refused any help. Mr. Deepak said I am lying that I have informed one day before and I have to pay for the second night at any cost and threatened me that I will not be allowed to check out from the hotel. In the mean time the earlier night I already booked for Hotel Park PLaza, Ballygunge through MMT (Please see the booking voucher attached) for the remaining 2 night (from Oct 2nd - Oct 4th). I trust MMT. I paid a much higher rate for the remaining 2 nights as Park Plaza is a 5 star property. I paid Rs 4748/- compared to Rs 1865/- at Oyo rooms. The attached receipt at Mulberry Hotel indicates that I paid Rs 1865/- although I checked-out from there. The same day I check-in at Hotel Park Plaza. Now, if I can pay Rs 4748/- I can pay Rs 1865/- as well. My question is why, in spite of informing one day earlier, I have to pay for the second night although I check-out? Is this the way customers are treated just liked Mr. Deepak from OTA has treated me? Is OYO so poor that it had to threaten customer to get Rs 1865/-..Very disgusting and heart-breaking. The poorest customer service I have ever seen is here with OYO. MMT should seriously look in to it as your brand name is also hampered. I booked through MMT and I followed all the protocols as instructed to me still I had to pay from my pocket. I want a refund of Rs 1865/-