[Resolved]  Oyo Rooms — horrible experience with oyo

Address:

house no 436/3, Sec- 12A Road, Prem nagar, Near telephone exchange, 122001

It was really pathetic which I have faced during my manali trip.No one can even imagine such a poor services.Me being a female trusted on oyo n visited that place along with my 7 year old son and oyo made my life hell there

I have booked hotel Snow princess for Manali from 5th to 6th with advance booking. Booking ID was UNTC7425. But Hotel snow princess denied for checkin of OYO customers.Post that someone Ajay from oyo called me n informed that they have some issue with hotel hence they are transfering my booking to another hotel. I said ok because no option was left with me. But rather than transferring the booking that person created a another confirm booking of of Hotel Avenue Manali. Booking I'd FGUS7135. Still it was ok with me. But when again I visited to Hotel Avenue they have denied that they donot have rooms n no confirmation from OYO.
I called to OYO customer care n hotel staff denied them on call that they donot have any booking from OYO n They donot have rooms as well. I start calling to OYO customer care so we 4: 30 onward to mid night but either my call was o hold after listening my concern or on transfer mode. Me along with my son was wondering here n there on hotels for rooms n calling to OYO continuously but that was totally useless. I have never seen such a pathetic customer service. Post that from one hotel I Have found mr Mukesh thakur number who is taking care of manali Zone n with his help I found one room in hotelPalette - The River Crescent Resort
2558-1, , VPO, NH 21, Kullu, Rangri, Manali, Himachal Pradesh, Manali, Manali . At midnight I was paying in necessarily to auto n Cabs to search hotels.
Finally I found this hotel at 2 AM next morning with room availability . BUT again I have paid for this room because oyo representative created a another booking rather than transfering to earlier one. In morning 6 AM I have received room with lots of hassle, tension and 11 AM was again checkout time as per hotel.MY son was suffering from fever at night as on road it was too cold n we have spend almost entire night on road.
NOW I need refund of both of my bookings for which I have paid and not used even a single penny services

I need my entire amount back for both manali bookings on urgent.Else I highlight this concern to legal team
Also I Have 68 call recordings of different customer care n touch points of OYO. If you wanted to see your services n response to customer.then any time you can ask